SERVPRO of Monrovia is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.
IICRC Certified Firms must
• Present accurate information to consumers and conduct business with honesty and integrity.
• Require a technician on all jobs who has been formally trained and passed all required tests.
• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
• Maintain liability insurance to protect all parties in the event of an accident.
• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.
The IICRC Develops The Standards For The Restoration Industry
The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.
Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep up to date.
There's no way we can treat every job the same. Every experience we have is unique to the person and house we visit. We are lucky to have reliable technicians and equipment to take on all sorts of jobs because everyday brings in something new. Sometimes we have local jobs, and other days we are traveling across town. We load up our trucks with equipment and cleaning materials, and when we don't have enough of one thing we find local vendors to help us out. We will even rent trucks that are double the size of our trucks to help move equipment from job to job. There are times when we only need a limited amount of materials and there are times when we need multiples of every thing we carry in our warehouse. Sometimes our jobs last 3 days and sometimes they can last up to 3 months. We never know who's calling, and we don't know what kind of job is waiting for us. That's the great thing about SERVPRO of Monrovia, every day feels like a new day. We see every job with fresh eyes.
Water leading to Mold
California has the best weather! It is always sunny and you can go to the beach any time of the year. Yet, on occasion we will get heavy rain. Most of us don’t know what to do when it rains here. We are not used to driving in the rain, walking in the rain, and we don’t know that rain can cause water damage. For example, we went to a house that was concerned about a leak coming from the ceiling. The leak was in a closet and they didn’t realize how wet the carpet was. They noticed how bad it smelled and thought the carpet needed cleaning. When we arrived we noticed some mold on the wall. We told the homeowners that the mold would need to be removed and the carpet would have to be replaced as well. We had to explain the process because the home owners never had any kind of water damage before. To repair the problem we would have to isolate the contaminated area first, remove all the contents in the closet, use dehumidifiers to suppress the dust, remove the carpet and drywall affected, and finally get the area tested. The home owners decided to get a second opinion from a different company. They called us back and had us start on the mold remediation the following day. They thanked us for being patient and understanding. Who knew that rain could cause mold? We did!
We love our clients
We really like servicing the community of Monrovia. We are always happy to meet the people who live in this great city. Not only do we get to meet our neighbors but they get to meet us too. It's especially cool when we see each other around town. Just recently we ran into a client a year after we removed the mold from her kitchen. She recognized us right away and we remembered that she had the cutest dog! If only we had a company dog we could take with us everywhere! We spoke for a while and she was still very thankful for our services. We felt so good afterwards. This is what keeps us going. We enjoy getting to know our clients. They give us wings.
When it comes to storm damage you never know what to expect. How can you prepare for everything when you don't know what to prepare for. We are approaching a new year and we'll experience a lot of new things. The weather seems to change every year too. Have you noticed any changes in the weather lately? This year we did a lot more roof tarps than last year alone. We experienced heavier rain fall in a short span. There were less wild fires this year than last and less homes were affected. It's really important to know what kind of damage your area is exposed to. Here in southern California we are affected by rain, fires and earthquakes. We will experience flooding, leaks, smoke damage and damage from trees.
Is there a foul smell surrounding your home? If there is, don't wait to long to call your local SERVPRO. There is a mystery behind any smell, and you don't want to be surprised by the amount of sewage caused by a broken pipe. We responded to a call not too long ago and we were able to smell the sewage from across the way. We took one look under a house and saw a lake worth of sewage just sitting there. The home owners didn't know where the smell was coming from, to their surprise it was right underneath them! Luckily they called us, we were able to remove it immediately. Now the plumbers can get in there and replace the broken pipe.
Commercial water damage is slightly different than residential water damage. This is because there are about 20 or more people in a single floor and it takes a lot of planning to move people around. We had a big job not too long ago and we had to find extra space for the accountants to work in. We had to organize desks in the marketing department for the accountants. Due to the amount of water damage, we couldn't wait for after hours to start our work. We had to act quick and there was no other option but to work during normal business hours. We really had to think creatively and efficiently in order to please every one. Marketing and accounting actually had a good time together.
Did you know that air holds water?! Yes, it does! Cool right! Do you know what we call water that lives in the air? Yep, that's right, Relative humidity.
Relative humidity is the amount of moisture the air is currently holding at a given temperature.
Whenever we encounter water damage we measure the relative humidity. We have to make sure that we are setting up the correct equipment to dry materials and the air it is exposed to.
Not only are we measuring the amount of moisture in walls, base boards, ceilings and flooring materials, we also measure the humidity in the air. We have a special formula for assessing the amount of equipment we will use as well as how long it will take to dry.
Trained in Fire
Fire damage requires experienced technicians who can clean and clear away all traces of smoke and damage caused by a fire. That's why we send all of our technicians to IICRC training. We expect the best from our team. There is no easy fix to remove smoke stains and odors caused by fire. SERVPRO has created some really special cleaning agents that actually remove all traces of smoke damage. There are many reasons why we're the best in the industry. We create our own unique products to complete all our jobs. We wouldn't trust any other product to complete the cleaning process. If only we could take a picture of the before and after SMELL of fire damage! You have to smell it to believe it!
What Water Damages can cause
Damage caused by water can be minimal or it could be overwhelming. We get calls at every hour of the day or night regarding water damage. It’s a shock to see your floors, ceilings, and walls affected by water spilling, leaking or flooding. There's never a quick fix when it comes to water. You can’t mop it, or pick it up, it’s a job that only professionals can do. You have to call the guys with the heavy duty equipment to come in and help. This is where we come in. We are the guys with all the appropriate tools and resources to solve your water issue. The first thing we do is pay you a visit. We take a good look at the situation and then start solving the problem. It’ll take us less than a couple of hours to get the job going. Once we have extracted water, we bring in the air movers and dehumidifiers. We monitor the amount of moisture in all affected areas and carefully place all of our equipment where it’s needed. Water damage can cause a lot of stress and worry when it happens, and we try our best to alleviate all bad feelings that arise after experiencing water damage. We’ve been doing this for a long time and we want you to know that our main priority is to solve the problem as fast and as safely as possible.