Here at SERVPRO of Monrovia, we take pride in the ability of trying to save our clients as much money as possible. To do this, we ensure that we are faster to any disaster that happens and will place equipment right away. By doing this, it allows for the affected materials after a water loss to already start drying. We call this providing emergency services or EMS for short. Sometimes we might even remove some baseboards or float the carpet and put air movers to dry underneath the carpet. This saves a lot of time and money for our clients in that if done successfully, will reduce the amount of demolition that will need to take place. This it is way it is very important for our clients to call us right away as soon as the accidents occurs.
Here at SERVPRO of Monrovia, we utilize the latest and greatest in technology. Just recently, we started using Matterport. Matterport is a 3D camera that allows for things like pictures, measurements and virtual tours. This allows us the ability to be on the project without having to actually be there. Since we can get measurements from this, we can get precise measurements on even the smallest things. We can also use this tool to send over to insurance adjusters so they can see everything that needs to take place as well as everything that we have already done. This allows for no stones to be left unturned. Technology like this is important to us and it is something we love to use in the modern day.
Here at SERVPRO of Monrovia, we understand that nobody wants to have to call us. However, we want our clients to know that if something ever does happen where you need to call us, we are going to be there for you and make sure we surpass their expectations. This approach can sometimes be tedious, but it is very necessary in order for a smooth process. We will ask questions like what are they hoping for in hiring us, when are they looking to get everything done and how they would like to be communicated with. These questions are a way to know exactly how we can deliver an excellent service to our clients. At the end of the project, we always ask if there anything we could have done so we know next to make sure we do an even better job.
Back in September, the Monrovia mountains were set ablaze after a huge wildfire occurred and damaged a large amount of land. We let the firefighters do their job when it came to this, but the problems that many Monrovians faced were smoke damages. Many homes and businesses were faced with a large amount of smoke damages that ranged from ashes and soot to a horrible smoke odor. Luckily here at SERVPRO we have the tools and the know how to help with any of these situations. We can help by getting rid of that nasty smoke odor by placing equipment and cleaning and wiping down the interior. We also recommend getting the air ducts cleaned during this process to help filter out the air for more clean air in the home or business.
After a fire loss occurs, contents in a home can sometimes have bad smoke damages to them. Here at SERVPRO, we are able to figure out what items can be saved and what items are a total loss. The items that can be saved will get wrapped up tight and taken into a storage pod. Once the fire mitigation has been completed, it is then time to clean the contents from the smoke damages. The nasty smoke will get inside of the items causing a horrible smoke odor to omit. We clean these items very thoroughly to ensure the smoke residue has been completely removed. Then we put it into an o-zone which will deodorize the items by taking away the oxygen from them. In the end we package them up and they are ready to be put back.
When we encounter water damages, it is important to know where the source of the water came from. Depending on the source, we will then know how to proceed with our mitigation work. The worst type is what is called category 3 water or in other terms sewage water. This is that nasty water that comes from the most nastiest places in a home. Once we encounter this type of water, we must then proceed as if everything that is affected is contaminated water. We must then remove our air movers and place what is called an air scrubber which will help filter out the air. These projects can be tricky and just like anything else, it needs to be handled carefully and swiftly. It also just so happens that we have the knowledge and expertise to handle these very nasty accidents.
We recently got called away to help out with the frozen pipes that were affecting Texas. We got the call to help out San Antonio. What ended up happening was, Texas have a severe storm of very cold weather resulting in pipes being frozen. After a certain amount of time, these frozen pipes will shatter causing the pipe to burst and all of this water to come out. While we were there, we helped both commercial and residential properties that were affected by this storm. We helped over 50 properties in under 3 weeks. It was a very extensive project, but we felt very satisfied we were able to make such a difference. Every year, we get called away to help out these large storms that affect the nation. We also feel so much pride to be a part of something so big.
Examining Roof Shingles
Inspect your roofing to see if any shingles were damaged or lost during the winter. A leak in your roof can often times go unnoticed before the water coming through has severely damaged your home's structure and possibly your belongings. A wet spot on the ceiling or dripping water from above sometimes indicates that there might be a leak in your roof. One way to deal with this situation is a service we provide called Roof Tarping and can temporarily be installed over the damaged area of the roof to prevent any further damage to your home while major repairs are being planned and executed.
Checking your Gutters
While you're up there, it is a great idea to inspect your gutters. Out of sight and out of mind, is not always a good thing especially when it comes to gutters. Be sure to inspect all your gutters and drainage systems to make sure they are properly directing water away from your home. This happens to be one of the most common causes for water damage around the home, mainly because people never inspect their home’s drainage systems. Preventative measures can save you hundreds if not thousands of dollars in home repairs. It is important to recognize a drainage problem and address it as soon as possible because it can lead water into the basement or crawl space.
The United States Environmental Protection Agency says that if your home was built before 1978, there is a good chance it has lead-based paint. In 1978, the federal government banned consumer uses of lead-containing paint, but some states banned it even earlier. Lead from paint, including lead-contaminated dust, is one of the most common causes of lead poisoning.
Below are some helpful facts to keep you knowledgeable about paint in your home.
- Lead paint is still present in millions of homes, sometimes under layers of newer paint. If the paint is in good shape, the lead paint is usually not a problem. Deteriorating lead-based paint (peeling, chipping, chalking, cracking, damaged, or damp) is a hazard and needs immediate attention.
- It may also be a hazard when found on surfaces that children can chew or that get a lot of wear-and-tear, such as:
- Windows and window sills;
- Doors and door frames; and
- Stairs, railings, banisters, and porches.
- Be sure to keep all paint in excellent shape and clean up dust frequently.
- Lead in household dust results from indoor sources such as deteriorating lead-based paint.
- Lead dust can also be tracked into the home from soil outside that is contaminated by deteriorated exterior lead-based paint and other lead sources, such as industrial pollution and past use of leaded gasoline.
- Renovation, repair or painting activities can create toxic lead dust when painted surfaces are disturbed or demolished
- Pipes and solder - Lead is used in some water service lines and household plumbing materials. Lead can leach, or enter the water, as water flows through the plumbing. Lead pipes and lead solder were commonly used until 1986.
Restoring commercial properties can sometimes be a tricky thing to tackle. Anytime there is multiple people involved in a job, things can get lost in translation and can start to get very confusing. Here at SERVPRO we pride ourselves on having outstanding communication to keep all parties involved kept in the loop. This helps to keep things very clear and at the end of the job, no one is left out. Typically for something like this, we would use a text thread or email thread with updates and millstones along the way. We also use Google drive for everyone at the office to keep updated with job. This allows for a very smooth job process and a way to keep everything documented for all parties to see.