Recent Why SERVPRO Posts
Here at SERVPRO of Monrovia, we utilize the latest and greatest in technology. Just recently, we started using Matterport. Matterport is a 3D camera that allows for things like pictures, measurements and virtual tours. This allows us the ability to be on the project without having to actually be there. Since we can get measurements from this, we can get precise measurements on even the smallest things. We can also use this tool to send over to insurance adjusters so they can see everything that needs to take place as well as everything that we have already done. This allows for no stones to be left unturned. Technology like this is important to us and it is something we love to use in the modern day.
Here at SERVPRO of Monrovia, we understand that nobody wants to have to call us. However, we want our clients to know that if something ever does happen where you need to call us, we are going to be there for you and make sure we surpass their expectations. This approach can sometimes be tedious, but it is very necessary in order for a smooth process. We will ask questions like what are they hoping for in hiring us, when are they looking to get everything done and how they would like to be communicated with. These questions are a way to know exactly how we can deliver an excellent service to our clients. At the end of the project, we always ask if there anything we could have done so we know next to make sure we do an even better job.
Examining Roof Shingles
Inspect your roofing to see if any shingles were damaged or lost during the winter. A leak in your roof can often times go unnoticed before the water coming through has severely damaged your home's structure and possibly your belongings. A wet spot on the ceiling or dripping water from above sometimes indicates that there might be a leak in your roof. One way to deal with this situation is a service we provide called Roof Tarping and can temporarily be installed over the damaged area of the roof to prevent any further damage to your home while major repairs are being planned and executed.
Checking your Gutters
While you're up there, it is a great idea to inspect your gutters. Out of sight and out of mind, is not always a good thing especially when it comes to gutters. Be sure to inspect all your gutters and drainage systems to make sure they are properly directing water away from your home. This happens to be one of the most common causes for water damage around the home, mainly because people never inspect their home’s drainage systems. Preventative measures can save you hundreds if not thousands of dollars in home repairs. It is important to recognize a drainage problem and address it as soon as possible because it can lead water into the basement or crawl space.
SERVPRO of Monrovia is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.
IICRC Certified Firms must
• Present accurate information to consumers and conduct business with honesty and integrity.
• Require a technician on all jobs who has been formally trained and passed all required tests.
• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
• Maintain liability insurance to protect all parties in the event of an accident.
• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.
The IICRC Develops The Standards For The Restoration Industry
The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.
Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep up to date.
There's no way we can treat every job the same. Every experience we have is unique to the person and house we visit. We are lucky to have reliable technicians and equipment to take on all sorts of jobs because everyday brings in something new. Sometimes we have local jobs, and other days we are traveling across town. We load up our trucks with equipment and cleaning materials, and when we don't have enough of one thing we find local vendors to help us out. We will even rent trucks that are double the size of our trucks to help move equipment from job to job. There are times when we only need a limited amount of materials and there are times when we need multiples of every thing we carry in our warehouse. Sometimes our jobs last 3 days and sometimes they can last up to 3 months. We never know who's calling, and we don't know what kind of job is waiting for us. That's the great thing about SERVPRO of Monrovia, every day feels like a new day. We see every job with fresh eyes.
We love our clients
We really like servicing the community of Monrovia. We are always happy to meet the people who live in this great city. Not only do we get to meet our neighbors but they get to meet us too. It's especially cool when we see each other around town. Just recently we ran into a client a year after we removed the mold from her kitchen. She recognized us right away and we remembered that she had the cutest dog! If only we had a company dog we could take with us everywhere! We spoke for a while and she was still very thankful for our services. We felt so good afterwards. This is what keeps us going. We enjoy getting to know our clients. They give us wings.
SERVPRO is here
There are many companies out there that provide water and fire restoration. There are so many options to choose from. It can be a bit confusing to choose the right company for you. We can tell you in just a few words why you’ll be making the right choice when you call us. We have a great support system! Our franchise is backed up by hundreds of other franchises. There’s a SERVPRO in just about every city. That’s why we are always so confident when we show up. We are not alone in any project. The SERVPRO family extends all along the country. No matter where we go, what disasters happen, you can always count on us to be there. We are always rated with 5 stars because of our eagerness to help. The other great thing about us is that we are also open 24 hours a day / 7 days a week. We are not a regular 9 to 5 business. We actually answer the phone at any hour of the day. We will show up at any hour of the day and we will start the job at any hour too! We could give you hundreds of reasons why you should choose SERVPRO of Monrovia but we will give you only one. There’s no one better and we would like the opportunity to showcase how great we are.
What to expect when you call us
When you decide to call SERVPRO of El Monte you will reach our front desk first. You'll tell us the situation you are in and we will ask a few more follow up questions. First, we want to make sure you're safe, second we want to know when we can come out to see the damage. When we come out, we are already prepared with measuring tape, moisture readers and a camera. We will take a tour around the area that has damage and look at all the surrounding rooms. Sometimes water leaks in more than one concentrated area and can easily affect non visible places. Mold can start to grow very quickly and not all materials withstand water moisture. We will give you details of what we assess and an approximate cost. After our visit we will begin creating an estimate for you. Within a day you will know the source of damage and the cost. From there we can coordinate with you and the insurance to make sure everyone is on the same page.
What makes SERVPRO stand out
SERVPRO are among an assortment of restoration companies working in the U.S, but what makes SERVPRO so much better than the rest? It all stems from our training and our customer focused mentality. Our techs have access to a huge array of e-learnings that allow the techs to access this information wherever they are. We also make every tech go through a thorough training course that gives them all the proper certificates needed to perform their jobs. We also require all techs to keep up to date with their training by our continuing education programs. Not only do our techs go through extensive training, but they are also taught the importance of customer satisfaction. They are taught that it is more than just a job and more of a relationship builder.
We like when you call us!
Things we enjoy about our day
1. Getting calls
2. Answering questions about smoke/water damage
3. Making appointments
4. Starting a new job
We really enjoy answering all questions regarding water or fire damages. There are endless questions about damages and you will have plenty of questions for us. We enjoy explaining our services and how we help with the process of restoring your home or business. We enjoy talking to your insurance company and helping them save as much of your home or business as possible. We actually really enjoy talking about what we do! We can't speak enough! We hope you don't hesitate to call us, we are always here to answer all your questions. That's the reason we are available 24 hours, 7 days a week.
It's really a simple answer.
There are numerous billboards and commercials that do a great job at marketing restoration companies. We see them all the time. One of the great things about SERVPRO is that we don't need gimmicks. Our work speaks for itself. You can't hire a marketing team to prove why our customer service is the best. There is no billboard or commercial that can prove how efficient we are. Nothing on paper or TV will give you the peace of mind you get when we arrive. We really take pride in our customer service. We make it an obligation to take care of all our customer's concerns. We are the only ones who make customer service a priority. When we get a call about damage, we make sure that the customer is out of harms way. Houses and buildings can be easily fixed, but people need patience and time.
Our reviews say the most.
We love getting reviews from our customers!
Have you taken a look at our reviews? You can find them on our website! It's pretty obvious that we are quick to respond and quick to start. We appreciate all the feedback we get. Without it, we wouldn't know how to improve. It's very important for us to keep growing. We want to be the very best in our industry. All of the reviews we get are beneficial to us, it's what keeps us going. It also helps with all the competition out there. We know you can choose anyone and we understand why customer service is so important. People are not just dollar signs, we want to treat you better than that. This is why our reviews say the most about us!
How Much Will It Be?
Our pricing system is incredibly detailed and fair!
One of the most common questions asked to us when we arrive to a disaster site is, "Ok I understand there is a problem here, but how much will it be?". Unfortunately, due to the nature of water and mold, doing the work is inevitable. As a franchise with a very great reputation, we want to make sure that both sides are treated fairly.
Xactimate is the estimating software that SERVPRO and our insurance partners use. It is the most trusted software in the industry. We calculate the cost of the project by sketching the area on site, and then inputting very detailed line items and descriptions of the charges. We do not select the price. It is an industry standard which ensures fairness to our clients.
SERVPRO loves helping the community
Accidents can occur at anytime, and that can be frightening. Water damage may seem harmless and easily fixed with a vacuum or mop. However, there are many effects which cannot be visibly seen until they surface as a larger problem. Mold can grow as quickly as 48 hours. We understand how overwhelming damages can be. We don't want you to worry about the process. You can trust our experience, knowledge and expertise. We don't treat all water damages the same. Every situation is unique.
For this reason, SERVPRO offers a 24/7 emergency line for customer service. Once we are contacted we are on site within the hour. Just because the situation is hectic don't allow your life to be! Let SERVPRO help.