Here at SERVPRO of Monrovia, we understand that nobody wants to have to call us. However, we want our clients to know that if something ever does happen where you need to call us, we are going to be there for you and make sure we surpass their expectations. This approach can sometimes be tedious, but it is very necessary in order for a smooth process. We will ask questions like what are they hoping for in hiring us, when are they looking to get everything done and how they would like to be communicated with. These questions are a way to know exactly how we can deliver an excellent service to our clients. At the end of the project, we always ask if there anything we could have done so we know next to make sure we do an even better job.